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Which hosting companies do you support?


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Ask.WPD @ on July 13, 2009, 8:54
Click here to see a list of supported and non-supported hosts.



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WPD Support Manager @ on July 15, 2009, 9:00
Below is a list of well known hosts, both supported and unsupported hosts. This list is by no means comprehensive. As a rule of thumb we cannot provide support for non-cpanel hosts.

For an optimal WPD experience, we recommend HostGator.

Please note that BlueHost and HostMonster implement a component called Ioncube differently than most, and in order for us to provide support with these hosts you need to configure your account as shown in this video: Configure Ioncube on Bluehost (or HostMonster)

WPD Supported Hosting Providers
1. Hostgator (must include DB access and without an @ in the ftp username)
2. Midphase
3. BlueHost (using Ioncube config video)
4. HostMonster (using Ioncube config video)
5. Dreamhost
6. Most "cPanel" hosts (without modified cPanels)
7. Minthost (UK based)

Hosting Providers NOT Supported
1. GoDaddy
2. 1and1
3. Powerweb
4. NetFirms
5. HostGo
6. 000webhost.com

NOTE: For a list of installation requirements, please see:
What is required to install sites with WPD?

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WPD Support Manager @ on August 6, 2009, 3:31
UPDATE: If you have any questions about any cpanel hosts not on the above list, please submit a ticket. Also, we do NOT support any h-sphere hosts.

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Ask.WPD @ on August 7, 2009, 10:21
Your hosting company is supported if you can access cPanel by adding "cpanel" to the end of your domain like this:
http://www.mydomain.com/cpanel

(where "mydomain" is your domain)

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Happy-21744 @ on August 10, 2009, 3:50
"Hosting Providers NOT Supported" Should this read "Any other Hosting Company on the Web" perhaps?

Day 5 of trying to create a WordPressDirect blog for the 30Day Challenge. It can be done. There is a God of my understanding that tells me so.

Ok, I am going to have to find a way of creating a hosting account from the ones in your "these are the only ones we know how to do it with" list that allows me to pay monthly instead of selling my furniture to pay a full 2 years access.

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WPD Support Manager @ on August 11, 2009, 1:49
Happy,

The list of Hosting Providers NOT Supported are those with which we have specifically had troubles with in the past, regardless of whether we support them or not, due to the way their control panels or server security are set up.

If your hosting company is not on either list, it is safer to assume that we do not support it, but what I would recommend is that you submit a ticket to our support staff with your host's information. They will tell you definitively whether you can set up WPD to work with your host, and to what extent we will support it.

Thanks,
Peter Nowicki
Customer Support Manage
WPDirect.com

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WPD Support Manager @ on August 13, 2009, 2:29
NOTE: Best Answer was updated on 8/12/09

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Shaun-23018 @ on August 14, 2009, 10:22
I thought 30DC was supposed to be free...:(

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Paul-23204 @ on August 15, 2009, 6:40
I set up my domain and WP host through Godaddy, is the WP host supported on WPD?

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Alan-23581 @ on August 21, 2009, 2:10
I have been using Godaddy for a little over a year now and have all of my domain names, including ones I want to use for the 30DC, hosted on GoDaddy. SO, what does one do at this point? Do I have to go through the process of signing up for another hosting co. and move domain names to that account? Yikes. Any other solutions?

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David-14196 @ on August 22, 2009, 6:58
Any experience with JUSTHOST.com??? They seem to have a solid offering...

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Roger-23877 @ on August 24, 2009, 12:14
Actually paying monthly is not a good option, since it adds a curency conversion fee into the overall expense. Since my bank charges $1.65 for the privilege, that ups the fee by 15%.

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Roger-23877 @ on August 24, 2009, 12:15
What does "not supported" actually mean, anyway. That there are irreconcilable incompatibilities?

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Ask.WPD @ on August 25, 2009, 10:14
"Not supported" means that you will not be able to get WPDirect to work properly on those hosts. Even if you do install a website on one of these companies, we cannot guarantee that your site will be indexed correctly or that all of the settings will work.


We will not help you with any problems you encounter installing on those hosts. If you submit a ticket, our support staff will simply tell you that we do not support your setup.

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WPD Support Manager @ on September 11, 2009, 3:40
UPDATE: If you have any problems with the IonCube loader on Dreamhost, please submit a ticket at www.wpdirect.com/support and please provide us with as much information as possible. There may be some issues with this host that we are on the process of resolving, and some extra steps may be required to properly install the IonCube loader.

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Gregory-23598 @ on September 20, 2009, 7:00
I have submitted a ticket and also asked a question about my host POWWEB and neither have a response. the question is more than a week old and the ticket was submitted with a hight priority 3 days ago.

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WPDGuru @ on September 21, 2009, 8:58
Gregory,
POWWEB does not use cpanel, they instead use control panel vDeck 3.0 interface to help you manage your account.

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WPD Support Manager @ on October 9, 2009, 5:35
UPDATE: We are currently testing minthost.com and hostnine.com for our UK customers. While we have not completed testing yet, initial results are promising and we hope to add these to our Supported Host list very soon.

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Gabriel-26120 @ on November 14, 2009, 6:39
What about http://www.justhost.com/? Is it supported?

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mike-10437 @ on March 7, 2010, 9:36
This is something that has just clicked with me. I started the 30DC for a .com but now I use a cpanel host in the UK for locally optimised co.uk 'everymanhosting'.

So does this mean as it's not on the list if I have a trouble you won't help resolve any issues? :(

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Don-31194 @ on July 27, 2010, 8:00
I successfully logged in to my cpanel using CirtexHosting through http://www.mydomain.com/cpanel

Does it mean that I can use WPD without any problem?

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WPD Support Manager @ on August 13, 2010, 6:04
Don,

You should be able to use WPD without any problem, but because we have not tested on that specific host, we cannot guarantee it.

Thanks,

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Emelina-32130 @ on September 2, 2010, 9:55
I'd also like to know about JustHost. Is JustHost supported? Thank you.

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ROBERT-33411 @ on September 3, 2010, 8:57
What about media temple?