How Do I Contact You Guys?
1
I can't find the answer I am looking on this board and I need help! What is the best way to contact you?
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If you can't find the answer you need on our Q&A Board, you should submit a ticket:
1. Click the HELP tab at the top of the page when you are logged in to wpdirect.com.
2. Click the Submit A Ticket or View Ticket History link.
3. Click Submit A Ticket.
4. Be sure to select the correct department when submitting a ticket (Customer Support, Billing, Pre-Sales, or Theme & Template).
You may also submit a ticket directly by clicking on this link (please make sure you are already logged in).
Please do not email us or call us unless you are providing general feedback or have non-support questions, as our support team does not regularly monitor these channels of communication.
When submitting a ticket, please provide as much information as possible about the issue you are experiencing. If you are experiencing an error, be sure to describe the steps you took that resulted in the error so we can reproduce it (this is the most efficient way to identify the cause, since there are often multiple causes of the same error). Attach a screenshot if possible. The more information you are able to provide up front, the faster we can resolve your issue.
1. Click the HELP tab at the top of the page when you are logged in to wpdirect.com.
2. Click the Submit A Ticket or View Ticket History link.
3. Click Submit A Ticket.
4. Be sure to select the correct department when submitting a ticket (Customer Support, Billing, Pre-Sales, or Theme & Template).
You may also submit a ticket directly by clicking on this link (please make sure you are already logged in).
Please do not email us or call us unless you are providing general feedback or have non-support questions, as our support team does not regularly monitor these channels of communication.
When submitting a ticket, please provide as much information as possible about the issue you are experiencing. If you are experiencing an error, be sure to describe the steps you took that resulted in the error so we can reproduce it (this is the most efficient way to identify the cause, since there are often multiple causes of the same error). Attach a screenshot if possible. The more information you are able to provide up front, the faster we can resolve your issue.
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UPDATE: For more information about our Support Team's response times, please see How quickly will you respond to my ticket?
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well i've submitted multiple tickets and in some cases it's been longer than 72 hours. concerned.
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Hi Kevin,
Sorry you experienced such a delay, that is unusual so I suspect there may be something happening with your account. Please email your ticket numbers to pnowicki@harvardav.com and I will figure out what happened with your tickets.
Thanks,
Peter
Sorry you experienced such a delay, that is unusual so I suspect there may be something happening with your account. Please email your ticket numbers to pnowicki@harvardav.com and I will figure out what happened with your tickets.
Thanks,
Peter
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I'm experiencing the same problem as Kevin. I sent two tickets about two different issues days ago and still havent gotten a response. Very Concerned!
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Yes, Kelvin,
I like using the wpdirect but the support leaves a lot to be desired----darn!
Did you ever get your questions answered?
Success!
Dee
I like using the wpdirect but the support leaves a lot to be desired----darn!
Did you ever get your questions answered?
Success!
Dee
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I'm having the same problem. I've sent two tickets and no response.
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WPDirect won't install. The domain is working and setup correctly. I submitted an ticket and received a cryptic answer,...
"It looks like there is a holding page up.
You need to make sure there is an Index Of page before you install.
Then there are probably a couple of files to delete."
What is a "holding page up"? What is an "Index of page"? What files should be deleted??
getting no response, I posted on the forum asking for claricication and received this message. "Unfortunately your registration at Forums did not meet our membership requirements. Therefore your registration was deleted."
...and I'm a paid member. 07-02-2010 CHECK/DEBIT / VSA PUR BLINKING DOT SOFTWARE $47.00
please help. Ticket Id 31587
/kt
possible issue as stated in my ticket...
..the "account location" dialog box is not showing up on the form i'm provided to use to setup a site. This box is shown at about 3:15 in the video http://www.viddler.com/explore/twofeetmedia/videos/12/ the training video shows one thing and reality is something else. Files do not seem to be going into the correct folder... (public_HTML)
"It looks like there is a holding page up.
You need to make sure there is an Index Of page before you install.
Then there are probably a couple of files to delete."
What is a "holding page up"? What is an "Index of page"? What files should be deleted??
getting no response, I posted on the forum asking for claricication and received this message. "Unfortunately your registration at Forums did not meet our membership requirements. Therefore your registration was deleted."
...and I'm a paid member. 07-02-2010 CHECK/DEBIT / VSA PUR BLINKING DOT SOFTWARE $47.00
please help. Ticket Id 31587
/kt
possible issue as stated in my ticket...
..the "account location" dialog box is not showing up on the form i'm provided to use to setup a site. This box is shown at about 3:15 in the video http://www.viddler.com/explore/twofeetmedia/videos/12/ the training video shows one thing and reality is something else. Files do not seem to be going into the correct folder... (public_HTML)
0
Kelly- I too am having problems trying to install. I have sent in a ticket and I hope my reply helps me. Did you get your issue resolved? I keep getting "syntax error- parsejson could not connect-67.18.96.45. I found this re-occurring problem in Help section.
I don't know where I'm supposed to get FTP user and password- I can't find the info for my addon domain.
I hope this gets easier!
I don't know where I'm supposed to get FTP user and password- I can't find the info for my addon domain.
I hope this gets easier!
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Hey Guys:
If you are having problems w/WPD, go into the Challenge Forum directly. People are more likely to respond more quickly to your questions and you may also find threads that relate to your specific question.
If you are having problems w/WPD, go into the Challenge Forum directly. People are more likely to respond more quickly to your questions and you may also find threads that relate to your specific question.
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I can't get to the help page... is there something to do with cookies here?
thanks
thanks
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Alexander,
You must be logged in to your wpdirect.com account in order to reach our support area. If you don't have an account you can submit a guest ticket here:
www.wpdirect.com/support/index.php?act=tickets&code=open
Thanks,
Peter
WPDirect Staff
You must be logged in to your wpdirect.com account in order to reach our support area. If you don't have an account you can submit a guest ticket here:
www.wpdirect.com/support/index.php?act=tickets&code=open
Thanks,
Peter
WPDirect Staff
