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FTP Problem


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Kirk-29065 @ on March 3, 2010, 1:16
I am trying to install a wpd website on a domain I have parked at hostgator. When I enter the domain and ftp info I get the following error message:FTP connection has failed! either the FTP username , password or the address are incorrect. However, I have confirmed with hostgator that the info i am entering is correct. Can you help me resolve this problem?



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Brian_WPD_Support @ on April 4, 2010, 3:43
Hi Kirk.

Thanks for submitting your question. Do to the unique nature of your issue, we can better help you if you Submit a Ticket to our support staff (make sure you are logged in to wpdirect.com first), since this is not a question that will be useful to other members of the ask.wpdirect.com community.

Thanks.

Brian Zeligson
WPD Support