FTP Problem

I am trying to install a wpd website on a domain I have parked at hostgator. When I enter the domain and ftp info I get the following error message:FTP connection has failed! either the FTP username , password or the address are incorrect. However, I have confirmed with hostgator that the info i am entering is correct. Can you help me resolve this problem?

Hi Kirk.
Thanks for submitting your question. Do to the unique nature of your issue, we can better help you if you Submit a Ticket to our support staff (make sure you are logged in to wpdirect.com first), since this is not a question that will be useful to other members of the ask.wpdirect.com community.
Thanks.
Brian Zeligson
WPD Support
Thanks for submitting your question. Do to the unique nature of your issue, we can better help you if you Submit a Ticket to our support staff (make sure you are logged in to wpdirect.com first), since this is not a question that will be useful to other members of the ask.wpdirect.com community.
Thanks.
Brian Zeligson
WPD Support